The legal company running these business is Need i GBG AB/OurYogaShop with VAT SE556737508301 – here under named as OURYOGASHOP.COM.

These Terms & Conditions shall apply to all sales through OURYOGASHOP.COM and will exclude application of any deviating general or specific conditions or terms of buyer. No waiver or modification of these Conditions of Sale shall be binding upon OURYOGASHOP.COM, unless approved in writing by an authorized representative of OURYOGASHOP.COM.

Price and Payment

Every product is shown including tax. In the shopping cart you can see the total price including all fees, taxes, shipping and method of payment.

Payment Options

We use World Online Checkout with partners and following cards are accepted:

Payment is accepted by Visa, MasterCard and Maestro. Payment of your debit card takes place immediately

In Sweden we also offers payment by Swish and Invoice for private persons thrue Walley.

Businesses and Members can ask for Invoice.

Currency

We accept Euro and SEK as currency.

VAT and TAX

We follow Swedish tax laws and offer the products with VAT/TAX included. Swedish VAT on products is 25%.

If you are a business company, please contact us on sales@ouryogashop.com.

Delivery

Countries we deliver to

Here you will find all countries we deliver to:

Sweden

All Countries in Europe

Also North America.

A big vary of countries – In Checkout – you will see your prices for delivery.

If your country isn´t on the list feel free to contact us on sales@ouryogashop.com to find a solution to your country.

In case of your place is “out of the way” – additional cost can be requested.

Delivery Time

Within Europe estimated delivery time is 3-5 working days.

For Sweden estimated delivery time is 1-2 working days.

The delivery time is stated in the shopping cart next to the various ways of delivery. If a product has another delivery time than expressed in the shopping cart, this delivery time will be stated in connection to the individual products.
In case OURYOGASHOP.COM has reason to question buyer’s solvency or ability to pay for delivered products, OURYOGASHOP.COM have no obligation to make delivery, and shall be entitled to stop products under carriage, unless buyer makes advance payment for the delivery and other claims arising from the business relation or grants security which can reasonably be accepted by OURYOGASHOP.COM.

Freight Cost

Freight Cost will vary regarding to country.

Sweden 5,90 Euro

Europe 8,90 Euro

Freight Cost can be depending on volume, weight and location.

Unclaimed packages

Unclaimed packages will be returned to us. For all unclaimed packages you will be debited all fees in connection with the return delivery.

Returning products

Returning a product is to be done on your expense, unless the product is faulty or damaged upon delivery. Returned products are to be sent as letters or postal packages, and not for COD (Cash On Delivery). In case of a trade, OURYOGASHOP.COM will pay for the delivery of the replacement product. When you have applied the return policy you shall: return the product personally or by mail to us.

Return Policy

OURYOGASHOP.COM return period is 14 days.

OURYOGASHOP.COM shall, if under the jurisdiction of our return policy, refund you what you have paid for the product and as soon as possible, but latest within 30 days of the product being returned or you informing us of wanting to return a service. You are oblige to pay for the return delivery of the product. OURYOGASHOP.COM will pay to send replacement products.

In your message to us you must clearly state that you regret your purchase. The return period is counted from the day you received the purchased the full, or a significant part of the product. If you have purchased a customized product -or a product with a significant personal customization, the return period is counted from the day OURYOGASHOP.COM have informed you about the product.

You do not qualify for our return policy if:

The seal of authentication of the product has been broken/opened.

When returning a product:

You are obliged to keep the product in the same condition as when delivered.
You must not have used the product, however you have the right to investigate the condition the product was in when delivered. If damage or harm is caused to a product while investigated the product does not qualify for the return policy.

Address for returns:

OurYogaShop
Storebyn 15
504 94 Borås
Sweden
Phone number: +46767674141
E-mail: sales@ouryogashop.com
Returns must be sent as BUSINESS PACKAGE – Not as private package.
Packages sent as private package will not be delivered to OurYogaShop and we have no possibility to go and pick up parcels on package servicepoints.
These packages will go back to sender.

Damaged goods and complaints

When getting your goods it’s important that you check so the goods are not damaged or incorrect. Should the product be incorrect or damaged contact us as soon as possible by e-mail to the address sales@ouryogashop.com for further instructions. You have 3 years of claim under Swedish law.

Complaints

Have customer complaints, these can be done through our e-mail sales@ouryogashop.com

Disputes & laws

Swedish law shall apply to all purchases under these terms and conditions. Dispute of purchase under these terms and conditions shall be exclusively investigated by the Swedish General Court

Guarantees and Services

Guarantee

OURYOGASHOP.COM offers products of very high quality. For any problems with quality of our products please contact us via e-mail sales@ouryogashop.com and explain the issue and also please forward pictures that show us what may be wrong with the product. We will take action to help you and make you happy again!

Service policy

Upon waiting for us to offer you service you may have to wait up til 5 working days, but we will do our best to contact you sooner.

Privacy Policy

When ordering a product you will be asked to fill in you personal information. Upon purchase you agree to this information is stored in accordance with OURYOGASHOP.COMs privacy policy in order to fulfill our agreement to you as our customer. In accordance to the Swedish law of Personuppgiftslagen (198:204) you have the right to know the information OURYOGASHOP.COM have registered about your person. If the information is erroneous, incomplete or irrelevant, you may ask to have your information corrected and/or removed. If this is the case please contact us by e-mail.

Please also read more under the page Privacy Policy.

Contact Us

You are always welcome to contact us. Best and fastest way for answers are sales@ouryogashop.com – optional: call us +46 (0) 767 674141.

OurYogaShop, Alingsåsvägen 20, 50438 Borås, Sweden.

Force Majeure

OURYOGASHOP.COM is not liable for any non-performance caused by circumstances beyond our control, which directly or indirectly prevents, obstructs or renders production, delivery or freight uneconomical until such obstacle has been removed (force majeure). Such circumstances shall be deemed to include difficulties to procure raw materials as well as other difficulties and disturbances, including but not limited to war, riot, labour conflicts, fire, flood, storm, accident, fuel or power shortages, transportation shortages, obstacles or interruptions regarding transportation at sea and breakdowns or interruptions of any kind as regards to our equipment or facilities, which are deemed necessary for the performance of our agreements’ obligations.

Also read at EU’s website for Online Dispute Resolution https://ec.europa.eu/odr.